How we use and protect information

Scope

This policy applies when you visit this site, create or track an order, follow payment instructions, receive fulfilment or request after-sales support.

Information we process

• Order and contact details, including the order number, email address, contact details you submit and the information required to verify an order lookup.
• Payment verification, fulfilment and after-sales records, including payment status, delivery outcome, support conversations and the final handling result.
• Account-related material you voluntarily submit when it is necessary for the selected product. Do not send passwords, verification codes, Session values, Tokens, Cookies, API keys or unrelated personal information.
• Visit and attribution data from analytics and advertising tools, such as device and browser information, visit time, landing path, external referrer and campaign parameters provided by the browser.

How the information is used

We use this information to create and locate orders, verify payment notices, arrange fulfilment, provide support, prevent abuse, investigate faults, measure advertising performance and improve the service.

Service providers

Necessary information may be processed by providers used for hosting, email, payment verification, fulfilment, customer support or analytics. GuideWhale does not sell personal information.

Retention and your choices

Browser attribution records may remain available for up to 90 days and can be cleared through browser cookie and local-storage controls. Order, payment, fulfilment, after-sales, audit and backup records are retained as needed to deliver the service, protect security, resolve disputes and meet applicable requirements.

To request access, correction or deletion of order-related information, contact support through the site. We verify the order identity first. Some records may need to remain for fulfilment, dispute handling, fraud prevention, audit, backup or applicable requirements.